Emergency line
Who picks up at 2 a.m.
One phone number, two people. This is how the day and the night differ, including what the night costs.
| Nights and weekends | Weekdays, 7 to 5 | |
|---|---|---|
| Who answers | Nights and weekendsRodney, the night technician | Weekdays, 7 to 5Colleen, the owner |
| Who comes | Nights and weekendsRodney, in the night van | Weekdays, 7 to 5Colleen, in the day van |
| What it costs | Nights and weekendsThe day rate and the visit fee, plus a night charge | Weekdays, 7 to 5The day rate and the visit fee |
| When you hear the price | Nights and weekendsOn the phone for the visit, in writing for the repair | Weekdays, 7 to 5On the phone for the visit, in writing for the repair |
| If both of us are busy | Nights and weekendsVoicemail and a text; we call back, worst damage first | Weekdays, 7 to 5Voicemail and a text; we call back, worst damage first |
On the call
Say these four things
- 01
Where the water is
Which room, which floor, and whether it is coming from a pipe, a fixture or the ceiling.
- 02
Whether it is still running
If you reached the shutoff, say which valve and whether the water slowed or stopped.
- 03
What you have switched off
The water heater, the breaker for a wet room. Do not stand in water to reach a panel.
- 04
How to find you
The street and a cross street. Say if the door is hard to see in the dark.
Water still running? Stop reading and call.
Not sure where the shutoff is? The field manual finds it by the year your house was built.